About the Role:
We’re seeking a dynamic and driven Customer Success professional to join our fast-growing team. In this role, you will have the opportunity to make a tangible impact by delivering exceptional value to our customer base.
You’ll work alongside some of the brightest minds in the industry, tackling challenging projects and contributing to an innovative product that is rapidly transforming the way businesses operate globally.
Key Focus Areas:
Customer Relationship Management
Act as the main point of contact for a portfolio of customers, ensuring successful onboarding, product adoption, and ongoing engagement.
Build trusted, long-term relationships with key stakeholders, understanding their goals and aligning Uniqode’s solutions to drive outcomes.
Driving Customer Outcomes
Develop a deep understanding of each customer’s business objectives and proactively deliver insights, best practices, and strategies to help them succeed.
Identify and mitigate churn risks by monitoring customer health and implementing tailored action plans.
Proactive Engagement and Product Adoption
Deliver regular business reviews, success plans, and training sessions to ensure customers maximize the value of Uniqode’s solutions.
Encourage feature adoption by educating customers on new releases, use cases, and potential efficiencies.
Expansion and Growth:
Identify upsell, cross-sell, and referral opportunities while focusing on delivering long-term value.
Partner with the sales team to drive renewals, expansions, and account growth.
We’re looking for someone who:
Customer-Centric Mindset: You are passionate about delivering exceptional customer experiences and solving problems that lead to real business value.
Proven Success in Enterprise Account Management: You bring 4+ years of experience managing customer relationships in a SaaS or technology company, with a track record of driving retention and expansion.
Results-Driven: You thrive on meeting and exceeding goals, with a strong focus on KPIs, customer health metrics, and proactive risk management.
Excellent Communication: You can navigate conversations with executive-level stakeholders, delivering insights, managing expectations, and influencing outcomes.
Collaboration and Cross-Functional Partnership: You excel at working across teams, including product, sales, and technical teams, to advocate for customers and drive results.
A well-deserved compensation package that recognizes your skills and contributions to our team.
Join our journey with an opportunity to share in the company's success through equity ownership.
Get the opportunity to work with hand-picked individuals who are experts in their domain and passionate about the product.
Contribute to a product that is rapidly growing and is the chosen platform of thousands of businesses across the globe.
Secure your well-being with comprehensive health insurance coverage, ensuring you and your family peace of mind.
Receive dedicated mental health support, fostering a nurturing workplace environment that values your emotional well-being.
We offer generous paid time off to support work-life balance.
Our parental leave policy ensures you have the time to care for and bond with your family.
Uniqode’s 401(k) policy reflects our commitment to enhancing financial stability and securing your future.
We embrace a hybrid work culture with a fantastic office in NYC.
Enjoy a $400 annual stipend to invest in your learning or wellness goals.
At Uniqode, we’re shaping a workplace where bold ideas, deep ownership, and relentless curiosity thrive. We move fast, aim high, and obsess over delivering real value to our customers.
Transparency and collaboration define how we work, while continuous learning and adaptability fuel our growth.
If you’re ready to make an impact and grow alongside a passionate, driven team, Uniqode is the place for you.