Technical Content Writer

Bengaluru, Karnataka
Work Type: Full Time

The Uniqode story:

Uniqode (formerly Beaconstac) started as a way to leverage technology to solve the disconnect between the physical and digital worlds. 

Over the last few years, Uniqode has become the chosen platform for over 50,000 businesses worldwide due to their proximity marketing needs. We're currently powering over 200 Million QR Code scans worldwide and growing at a 100% rate.

We pride ourselves on being a people-oriented company with investors like Accel and Telescope supporting us in our journey. We are a group of passionate and driven individuals focused on building a world-class product through collaboration.

Uniqode’s team is spread across the globe, with offices in New York and Bangalore.

Why we are looking for a Technical Content Writer:

As a Technical writer, you will be part of Uniqode’s product team and play a key role in demonstrating the product’s value to internal (other functions) and external stakeholders (customers). You will create Help articles, FAQs, video demos, product release notes, in-app (dashboard) nudges, and product tours.

You will also create and revise technical documents such as manuals, reports, brochures, and blog content, as and when required by cross-functional teams. You will collaborate with different departments to thoroughly understand our products. You will report to the Head of Product.

  • Think like a user and create intuitive and succinct documentation on Intercom and other documentation hubs.

  • Understand products thoroughly and interact with product management, marketing, and support functions.

  • Interact with different business groups and scope documentation assignments.

What we expect from you:

  • 4 years of experience in product content writing/product marketing.

  • Experience in content creation, review, demonstration, and contextualisation.

  • Demonstrated success in a data-oriented approach to building, tweaking, and executing product content.

  • Ability to conceptualize and execute projects, with a strong bias for action and the ability to prioritize and meet deadlines.

  • Experience with content management systems and tools like WordPress, Intercom, and Google Console and marketing tools like Hubspot. Experience working in an Agile development environment.

  • Knowledge about analytics tools like Amplitude and Metabase will be an added advantage.

  • Excellent skills in writing about complex technical and business subjects to various audiences.

  • Experience in API documentation is a bonus.

  • Strong communication skills with experience in roles requiring cross-functional stakeholder management.

What’s in store for you at Uniqode? 

  • A well-deserved compensation package that recognizes your skills and contributions to our team. 

  • Join our journey with an opportunity to share in the company's success through equity ownership. 

  • Get the opportunity to work with hand-picked individuals who are experts in their domain and passionate about the product. 

  • Contribute to a product that is rapidly growing and is the chosen platform of thousands of businesses across the globe. 

  • Experience the flexibility of working both in-office and remotely, optimizing your work-life balance. 

  • Secure your well-being with comprehensive health insurance coverage, ensuring you and your family peace of mind. 

  • Our employee development policy nurtures wellness and continuous learning, fostering a healthier, more productive, and highly skilled workforce.

  • To enhance your work-from-home experience, the company offers a one-time reimbursement.

  • Receive dedicated mental health support, fostering a nurturing workplace environment that values your emotional well-being.

What people say about us: 

We pride ourselves on being a company that values and cares for its people. Our Glassdoor and G2 reviews are a testament to that. Read more about Uniqode on our blog

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